Terms & Conditions
Welcome to Discovery Saddles. Please read these Terms and Conditions (“Terms”) carefully, by placing an order by telephone or through our website, www.discoverysaddles.co.uk you agree to be bound by the Terms set out below, which may be modified or changed from time to time by notice to you. You should print or save a copy of these Terms for your records. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you choose not to accept these conditions then you may not purchase goods from our website.
1.1 Who we are
The website www.discoverysaddles.co.uk (the “Website”) is owned and operated by Discovery Saddles.
1.2. How to contact us
You can contact us by either telephone, or by writing to us at email@example.com or at the address above.
1.3. How we may contact you
If we should need contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2. PLACING AN ORDER
2.1. How to make an order
You must be 18 years or over and legally able to enter a binding contract and hold a valid credit/debit card to buy products from our website. Our acceptance of your order will take place when we email you with confirmation of your order with your order reference number, at which point a contract will come into existence between you and us.
- Online – You will be guided through the simple sales process on our Website in order to complete your order. Once the order is complete you will receive an order confirmation email including an order reference number.
- By Phone – All calls will cost your standard network provider rate. Telephone orders are always welcome, please call us on 01543897260. Our office is open Mon-Thurs, 8-4pmand Friday 8-2pm where you will speak to one of our sales advisers who will be happy to give you any advice you require and guide you through the payment process.
- We accept payments via PayPal.
2.2. If we cannot accept your order
If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
The Website is solely for the promotion and sale of our products in the UK and Europe. Unfortunately, we do not accept orders from addresses outside of UK and Europe.
3. OUR PRODUCTS
Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Although we have made every effort to be as accurate as possible, because our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website may vary.
Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
Make sure your measurements are accurate. You are responsible for ensuring that these measurements are correct and we will not accept your products back if it is the wrong size more than fourteen days after the sale have elapsed. You can find information and tips on how to measure on our website or by contacting us on 01543897260.
4. YOUR RIGHTS TO MAKE CHANGES
If you wish to make a change to the product you have ordered before delivery please contact us as soon as possible on 01543897260. We will let you know if the change is possible. If your order has already been processed or dispatched, changes to your order may not be possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
5.1. Delivery charges
We offer shipping to the UK and Europe only. For all other parts of the world please contact our customer service team on 01543897260 or at firstname.lastname@example.org for further information. Delivery charges will be as displayed on our website, on the “Delivery and Returns” page. Please note that delivery charges to Europe and the Scottish Highlands and Islands will be higher than our standard charges. The 14-day trial is only available in the UK.
PURCHASE AT FAIRS
5.2. 14-day trial delivery charges
14-day trial delivery charges differ to standard buy it now rates, as this needs to reflect the cost to us in delivering and collecting the saddle. If you select the 14-day trial option, a delivery and collection charge of £20 (£38 for Scottish Highlands, Islands, Northern Ireland, ROI, Scilly Isles, IOM and Channel Islands) will be applied to your order. If after the 14-day trial period you decide to keep the saddle, the £20/£38 (as appropriate) will be refunded to your account.
5.3. Buy it now delivery charges
Delivery is free for all buy it now orders to be delivered in the UK above £250. All other delivery charges will be as stated on our website.
5.4. “Cooling Off” Period – You have the right if you purchase our goods online to check that they are the goods you intended to buy, and that you are satisfied with them for a period of fourteen (14) days from the date at which you received them. If within that time you wish to return them to us, you may do so and we will refund any standard delivery charges that you paid. Please note that this right does NOT extend to any goods which you have requested be customised OR to any actual use of the goods in question, and if you should like to actually use the goods on a horse, for a period of fourteen (14) days, then you will need to take advantage of our FREE TRIAL for which detail – see below. If you do use the products on a horse then they will no longer fall within the Cooling Off period.
5.5. Delivery dates
All orders submitted before 12pm (Mon-Fri) will be dispatched the same day subject to stock. Please note any orders placed after 12pm on a Friday will not be dispatched until the following Monday. We will notify you when your goods have been dispatched via email and SMS (if requested through checkout process). The third party courier will provide delivery updates.
Delivery dates are indicative and we will not be responsible for any delays that are caused by an event outside of our control. If this does happen, we will let you know as soon as possible and we will take steps to minimise the effect of the delay. If there is a risk of a substantial delay, you may contact us to end the contract and receive a refund for any products (and related postage costs) that you have not received.
5.6. If you are not at home when the product is delivered
It is your responsibility to provide us with a delivery address where someone will be present to sign for the delivery. If no one is available to sign for the delivery, we will leave you a note informing you of how to re-arrange delivery.
5.7. If you do not re-arrange delivery
If after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions and may charge you for storage charges and further delivery charges. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract.
5.8. When you become responsible for the goods
Any products will be your responsibility from the time we deliver the product(s) to the address you gave us.
5.9. When you own the goods
You will own the product once we have received payment in full.
6. PRICING AND AVAILABILITY
6.1. Pricing of goods
Prices are in pounds sterling and may also change from time to time. This will not affect orders where an order confirmation has already been confirmed. All prices on the website are inclusive of VAT and will be charged at the current standard rate.
6.2. Incorrect pricing
We take reasonable care to ensure all that prices stated are correct. Despite this, it is always possible that some products may be incorrectly priced. We will normally check prices before accepting your order so that, where the correct price is less than our stated price at the order date, we will charge the lower amount. If the correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you
6.3. Availability of goods
Should an item, which has been ordered and paid for, found not be in stock you the customer will be contacted and offered an alternative product, advised on a revised delivery date or offered a full refund.
7. CHARGES AND PAYMENT
Payment for any order must be made when the order is placed. If the order is made by telephone, payment will be taken over the phone via a credit/debit card. Payment for online orders will be taken when the checkout process is completed. We accept payments via all major debit and credit cards. In some cases, a ‘pre-authorisation’ of your credit card may be needed. Once your payment has been made and was successful you order confirmation will be sent across to you.
8. 14 DAY FREE TRIAL
8.1. Availability of free trial
The trial service is only available to customers within the UK. Selected saddle products may be ordered on a 14 day “free trial” basis. Saddles that are ordered on the free trial basis may, unlike the ‘cooling off’ purchase period that apply in respect of all products (except Custom products) and which we allow all of our online customers, be placed on a horse and used by the customer for fourteen days after receipt.
How the Free Trial Works
The trial starts when the customer has received the saddle and the 14 days includes weekends and bank holidays. Where possible a business address will need to be given as the “ship to” address, as the delivery will require a signature. Deliveries will take place between the hours of 8am and 6pm.
If you are not happy with your saddle before the 14-day trial period is up please contact our customer service team on 01543897260 and they will arrange for early collection of the goods. You may arrange for collection of the saddle at any time during or immediately at the end of 14 days as set out in clause 9.3 below.
Upon receiving your saddle back to us, it will be inspected for any damages caused by miss- use. Normal wear and tear will be expected. We understand tags will need to be removed to trial the saddle but please keep these and return them in the box with the saddle. Please treat all saddles with care and respect. It is your responsibility to ensure the saddle is looked after and stored in a safe, clean and dry place during the trial period. Throughout the trial period we shall not be liable for any loss, theft or damage to the saddle.
8.2. IMPORTANT: Pre-Authorisation of Credit/ Debit Card for 14-Day Trial
If you select “14 Day Trial” on the website, you will be required to enter your credit card/ debit card details. Please note that you will NOT be charged for the saddle at this time, but we will pre-authorise the card to the value of the saddle as a security measure and to ensure that there are sufficient funds available in the event you wish to purchase the saddle. A delivery and collection fee (calculated in accordance with clause 5.2) will be deducted upon placing the order. This is refunded in the event you purchase the saddle.
8.3. Returning the “14 Day Trial” Saddles
If you do not wish to keep the saddle at any time during the trial or by the end of the 14-day trial period, you must contact us to arrange for it to be collected by us. You are required to contact us as soon as possible and no later than the 16th day following receipt of the saddle to arrange for its collection. Should we not hear from you to arrange collection by the 17th day following your receipt of the saddle, the trial will automatically end and the sale will be complete. At this point you will be liable for the full costs of the saddle and we will charge the cost of the saddle to your credit/debit card.
Requests for collection of trial saddles can be made, by calling us on 01543897260 or by writing to us at email@example.com. All returned trial saddles would be collected, if approved by us, between the hours of 8am and 6pm. If the saddle is not available for collection at the agreed time, we reserve the right to charge the cost of a second collection from your credit card.
Should we not hear from you during your trial period, we may contact you to check that all is proceeding well with the trial.
All Saddles will be despatched on the same day if the order is received before 12pm, if an order is received after 12pm it will not be despatched until the following day. If an order is placed after 12pm on a Friday it will not leave until the following Monday.
8.4. Goods returned must be in a suitable condition
Any products returned must be returned in their original box and packaging. This is important as we use specialist cardboard boxes to limit any damage to the saddle whilst in transit. We understand that tags will need to be removed by you whilst trialing the saddle, but please keep these and return them to us in the original box.
We will inspect all returned saddles for any damage caused to it by you – normal wear and tear excepted. If you have trialed a used saddle and you wish to purchase a new saddle of the same specification, you can do so with no additional delivery charges applicable to the new saddle. If you wish to purchase a more expensive saddle following the trial, we will charge you the price of the new saddle, rather than the trial saddle.
9. CUSTOM PRODUCTS
Options to customise products are not available on ‘Buy It Now’ saddles. Please call 01543897260 to discuss any special requirements. If these products are manufactured they may not be returned once they have been delivered (the Cooling Off period does not apply) and are not available to be tested as a part of our 14-day trial. Other charges will apply for customization. Please note that any custom options are not designed to be swapped and changed and once fitted to the saddle any alteration will affect your warranty rights.
10. FITTING THE SADDLE
We do not provide saddle fitting services for saddles purchased from our website and accept no responsibility for the fitting of our saddles. We advise that you arrange for a local saddle fitter to fit the saddle, or ensure that you follow the relevant processes to ensure the saddle fits correctly. We will not be responsible for any injury caused to a horse or a rider or the product as a result of miss fitting of the saddle in any way. Please be aware that horses can change shape and this will affect how the saddle fits. This can often be remedied by a flock adjustment or a gullet bar change, however in some cases the saddle may no longer be suitable over time. Please contact us on 01543897260 for a list of recommended saddle fitters.
11. YOUR RIGHTS TO RETURN THE GOODS
11.1. Ending the contract because of something we have done
You can end the contract if we have told you there is a significant risk of a delay because of events outside of our control. You can also end this contract if we have told you the goods will be different to the ones you have ordered.
11.2. Changing your mind about an online order
For any products bought online, you have the right to change your mind and cancel your order and receive a refund at any time from placing an order up to 14 days (the “Cooling Off” period) after delivery of the goods. If you have already received the products and you wish to cancel, you must return the items exactly as you received them, unused and in their original packaging with all labels and prices attached. Failure to return the items in an original state will result in a handling charge being applied. You will be responsible for the costs of return shipping. Once the goods have been returned to us we will issue a refund.
11.3. Our returns policy
In addition to your right to change your mind, we offer a returns policy that is more generous than your legal rights under the Consumer Contracts Regulations. We offer you the right to return any unused item in its original packaging up to 28 days after delivery of the order.
11.4. Ending the contract where we are not at fault and you do not have a right to change your mind.
If you want to end the contract before it is completed (before the goods are delivered) where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) a sum equal to the applicable delivery charges as compensation for the net costs we will incur as a result of your ending the contract.
12. PROCESS FOR RETURNING THE GOODS
12.1. How to cancel
To end the contract, please inform us of the details of your order and your personal details and that you wish to cancel on the phone at 01543897260 or by writing to us at firstname.lastname@example.org.
12.2. Returning the products after ending the contract
If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must post them back to us at Oak Farm, Green Barns Lane, Lichfield, Staffs, WS14 0QN. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract. You the consumer will be liable for postage costs until the product is confirmed faulty. In circumstances where the product is faulty, you then be reimbursed for reasonable postage costs.
Please allow 10 working days for all returns to be assessed before a response is received from us.
13. IF THERE IS SOMETHING WRONG WITH THE PRODUCT
If you have any questions or complaints about the product, please contact us. You can call our customer service team on 01543897260or you can write to us at Oak Farm, Green Barns Lane, Lichfield, Staffs, WS14 0QN or at email@example.com. If any of our goods are received faulty please notify us of this immediately before use. You are entitled to an immediate full refund if goods are faulty within 30 days of delivery. If there is a fault or manufacturing issue with the product after the 30 days please call our customer services team to discuss on 01543897260. We will guide you through the process. Please also have your proof of purchase details to hand.
14.1. Our warranties
All products have a 1 year guarantee from date of purchase for manufacturing faults, if any manufacturing problems occur during this timeframe please contact us in the first instance after the first 28 days we will have the product back for inspection and repair will be carried out where possible.
Our saddle trees come with a lifetime warranty.
If you purchase a used saddle, the 1-year warranty period will only run from the date it was originally registered.
All products purchased must be registered by you on our website to activate the warranty.
If any persons other than ourselves without our instruction or prior agreement take out any repairs your warranty is automatically void or if such process causes any damage we will not be required to repair/replace under our warranty terms.
15. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
15.1. What we will not be liable for
We will not be held liable for any loss or damage that arising out of or in connection with your order that is not foreseeable. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
15.2. What we cannot exclude
At law we will always be liable for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation.
16. LAW AND JURISDICTION
English law governs these terms and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.